Returns & Refunds Policy

Last Updated: May 10, 2026

At Oregon Basalt Works, we take pride in the craftsmanship and quality of our products. Because many items are handcrafted, natural, or made-to-order, slight variations in color, texture, and finish are considered part of the product’s unique character.

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Returns

Eligible non-custom items may be returned within 14 days of delivery.

To qualify for a return:

• The item must be unused and in its original condition

• The item must be returned in its original packaging

• Proof of purchase or order confirmation is required

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Non-Returnable Items

The following items are non-returnable:

• Custom or personalized orders

• Made-to-order products

• Clearance or final sale items

• Items damaged due to misuse or improper installation

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Return Approval

Before returning any item, customers must contact Oregon Basalt Works to request return authorization.

Unauthorized returns may not be accepted.

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Refunds

Once the returned item is received and inspected, approved refunds will be issued to the original payment method.

Original shipping costs are non-refundable unless the return is due to our error or a defective product.

Please allow 5–10 business days for refunds to appear on your account depending on your financial institution.

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Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery.

Please include:

• Your order number

• Photos of the product and packaging

• Description of the issue

We may offer a replacement, repair, store credit, or refund depending on the situation.

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Exchanges

Exchanges may be available for eligible items depending on inventory availability.

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Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item.

We recommend using a trackable shipping service for returns.

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Contact Us

For assistance regarding returns or refunds, please contact us through the website contact page.